Refund policy

At our store, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before making a purchase.

Order Cancellations
 Orders may be canceled or modified within 24 hours of purchase. After 24 hours, orders are automatically processed and can no longer be changed or canceled.

Refunds & Returns
 We do not offer refunds or returns once an order has been processed (after the 24-hour window), except under the following conditions:

  • The item arrives damaged

  • The item is defective or not functioning properly

Damaged or Defective Items
 If your item arrives damaged or not working, you must contact us within [insert number, e.g., 7 days] of delivery.

To be eligible, please provide:

  • Your order number

  • Clear photos or videos showing the issue

Once your claim is reviewed and approved, we will offer either:

  • A replacement item, or

  • A full refund, depending on the situation

We do not require returns for damaged or defective items unless stated otherwise.

Non-Refundable Situations
 We do not issue refunds or accept returns for:

  • Requests made after 24 hours of placing the order

  • Items that have been used, altered, or damaged after delivery

  • Incorrect addresses provided at checkout

  • Delays caused by shipping carriers

Contact Information
 For any issues or questions, please contact us at:
voypalanba@gmail.com